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Thoughtful read.
Thoughtful read.Personally, I would love to dump the word “validate” from any process. Replace it with “learn” or anything else. Over the years “validation” has been bastardized to mean “the proof we...
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Great read. +1,000 on the “use real data” tip!
Great read. +1,000 on the “use real data” tip!
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Excellent article.
Excellent article. I’ve witnessed problems with NPS in organizations involved in highly complex industries such as healthcare, where it is often unclear to the user what processes the company is...
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Terrific piece — thank you.
Terrific piece — thank you. I’d love to hear more about your makeshift stop-motion studio…follow up article perhaps? 💡💡💡
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UX Research for Behavior Change: Finding "The Right Users"
UX Research for Behavior Change: Finding “The Right Users”TL;DRWhen recruiting users for research on behavior change products, don’t mistake “the right users” for users who already have a high degree...
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Lots of food for thought.
Lots of food for thought. As I read through this, I considered these questions from when I was on the opposite side of the table as the one doing the hiring, and how I might rephrase some of these...
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Story of Antietam (as told to my son)
About the storytellerDr. Thomas Nelson Lonsdale was my great-great grandfather. At the age of nineteen, he commenced reading medicine at the office of Dr. Z. G. Martin of Otwell, Indiana. He had only...
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